Frequently Asked Questions

Buying SpaFinder Gift Card

Where can I buy the Spa Finder gift card?

You can purchase Spa Finder gift cards from leading Australian retailers such as Woolworths, Coles and Australia Post. For a complete list of participating retailers, please visit here. Soon you’ll also be able to buy Spa Finder gift cards from this website.

Can I buy Spa Finder gift cards over the phone?

No. Currently you can only buy Spa Finder gift cards from participating retailers.

Can I return my Spa Finder gift card to the store?

If you bought a Spa Finder gift card in store, the return policy of that store is applicable.

Using your Spa Finder gift card

How do I pay a bill with my Spa Finder gift card?

When paying your spa bill, present your gift card to the spa and let them know what amount you wish to pay with your gift card. You can choose to either pay the full bill with your gift card (if your balance is in credit), or you can split the payment between your gift card and another payment method.

Do I need to spend my gift card all at once?

No. You can use your gift card multiple times, as long as your card hasn’t expired and the balance on your card is sufficient. If the payment amount is less than the gift card amount, the remaining balance will stay on your gift card as long as it is valid.

Where can I use my Spa Finder gift card?

You can use your Spa Finder gift card in a wide range of popular wellness centres across Australia. To search for spas, visit here. Please note that this list is subject to change.

Can I spend my gift card in spas that are not shown on the website?

No. The Spa Finder gift card can only be spent in spas that are shown on this website. If a spa in one of the participating chains is not on the website, please contact us with the name and location of that spa.

What can I spend my gift card on?

Your gift card can be spent on all products, treatments and packages available at the spa unless otherwise stated or excluded on the spa’s listing page.

Can my gift card be used in combination with other promotions or discounts?

Whether you can use your gift card during a promotional period is at the discretion of each participating spa. To avoid disappointment, we recommend that you mention you wish to pay with a Spa Finder gift card when you make a booking or when you arrive at the spa.

Can I spend my gift card at any time?

Yes. Your gift card can be spent at any time as long as your gift card is valid and your card’s balance is in credit.

My gift card did not work in a spa, what can I do?

Please note, paying with your gift card is processed as a standard eftpos transaction. Please confirm that the spa staff attempted to process your payment with your gift card as an eftpos transaction. If your gift card still does not work, for assistance please contact us with the spa’s details, the details of your visit, and your gift card’s number. You can also call us on 1300 252 250.

Balance and validity

How can I check the balance on my Spa Finder gift card?

To check your gift card’s balance, please check the balance online or call 1300 252 250.

How long is my Spa Finder gift card valid for?

Your gift card is valid for three years from the date of purchase. Please note, the date of purchase can differ from the date when you have received your gift card. To check whether your gift card is still valid, please visit here or call 1300 252 250.

My gift card has expired, what can I do?

Once your gift card has expired it can no longer be used. The Spa Finder program does not offer a grace period. Instead, we have extended the validity period for our gift cards from 1-year to 3-years.

My gift card is invalid, what can I do?

Gift cards are activated at the point of sale. If your gift card is invalid this often means that the merchant did not properly activate the card.

  • If the gift card was bought in store, please go back to the store with your gift card and sales receipt to have it activated.
  • If your gift card was bought online, please email us with your card number and order ID.
  • If you have received your gift card as a gift, please check where it was purchased with the person who gave you the gift card.

Lost/Stolen

Can you replace a lost or stolen gift card?

No. The gift card is like cash so it cannot be replaced when lost or stolen.

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